POP PILATES is committed to protecting and respecting the privacy rights of visitors to our website. This policy together with the relevant terms of use and any other documents referred to sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us.

We aim to be clear when we collect your data and not do anything with it that you wouldn’t reasonably expect. Developing a better understanding of our customers allows us to use the data that we gather to make better decisions about how we do things.

Please read the following to fully understand our views and practices regarding your personal data and how we will treat it.

If you would prefer your personal data not used in the manner described in this policy, you should not use our website or services.

By using our website, you are consenting to this privacy policy.

What information do we collect?

We collect and process a variety of personal information such as name, contact number, email, address, emergency contact person and phone number, and profile photo.

Your credit card is stored securely on our system. To which even we do not have access to. 

Most of the information we collect will have been provided by you or created through the use of our services. We collect this information from you through our websites when you subscribe to our newsletter or make bookings when you correspond to us via phone or email or otherwise.

We keep a record of communications with you electronically or otherwise and may track whether emails are received or opened by you to ensure you receive the most up to date, relevant information. See our Cookie Policy on our website for more details.

How we use your data?

We also use your information to comply with the laws and regulations of Singapore, that apply to us and to protect our business, our guests and employees. 

We require your photograph to ensure your identity matches with your personal data.

We require your date of birth the verify that you are of legal age.

We use profiling and segmentation to ensure communications are relevant and timely and to provide an ever-evolving experience to our customers and the community. When building a profile we may analysis geographic, demographic and other information relating to you in order to better understand your interest and preferences.

1.Create an account

2.Make a booking

3.Make a class cancellation

4.Make a waitlist booking

5.Make a purchase for the provision of our Services

6.Initiate a payment, whether one-off or through our “Auto Top-Up” functionality

Your rights

Unless you ask us not to, we will tell you about the fitness promotions and services we offer. Occasionally, this may include information about other services we offer that are similar or complementary to those you have purchased or enquired about.

We keep your data for the minimum period required by law or our regulators.

You have a number of legal rights with regard to your data. These include the right to request a copy of the data held by us, to request that mistakes and inaccuracies are corrected and to request that we stop processing some or all of your personal data for some or all reasons.

If you ask us to stop using your data for marketing purposes, we may still contact you for reasons relating to a program or service you have purchased.

If your request requires all data to be removed, this could result in an end to the relationship and services provided by us.

If you would like to do any of the above please contact us as detailed below. We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions.

How we ensure the safety of your data

Your data will be held on our business systems. Where possible we do not keep more than one record for each customer. All of your data is held securely, with strict access.

We may need to disclose your details if required to the police, regulatory bodies, specialist advisors or legal advisors.

Sensitive information is deleted when no longer needed and access is restricted to those who need to use it.

Sharing Information

We will not share any of your information with any other third parties without your agreement unless required in order to fulfill our obligations to you, required by our regulators or allowed by law.

Contact us

If you have any questions you can email us on:


POP PILATES uses cookies to improve our site and your holiday booking experience. Cookies are small files of letter or numbers that, with your permission, we put on your device. Some stay on it for awhile, others disappear the minute you close the browser.

Here are the three types of cookies we use to enhance your experience:

Session Cookies act like a token which records things like page or product selections, so you don’t keep getting asked about things you’ve already told us. Session cookies (and the information they record) are erased when you close your browser.

Tracking Cookies help us remember your details and settings for when you come back to us in the future, which means you get easier, faster access. They stay on your hard drive or device until you delete them or until they expire. They have various expiry dates, up to two years.

Web analytics cookies help us learn what content is most helpful for our users. They count the number of visitors and then look at how they like to move around our channels. This data helps us make your user experience much better because we’ll know the sort of things you look for and can make sure you find them easily.

With regards to your information the following cookies app:

No personal information: Our cookies don’t store information that can identify you, so no one will be able to use the information gathered by the cookies to contact you by phone, email or in any other way. Tracking is limited to our channels and never gets shared with anyone else.

Block Cookies: You can block cookies – just activate the setting on your browser or device that allows you to refuse them. Please note, if you block all cookies you may not be able to access all areas of our channels, and you might not be able to shop with us.

Acceptance of cookies: If your browser or device is set to accept cookies, our system will issue them when you visit our channel- which is good because ultimately, we want you to have the best possible experience whenever you visit us.